RETURNS

 

  • We do everything we can to ensure you will be happy with your new order - but if you would like to like to return/ exchange an item for any reason, you’ll find all of the information you need on this page –

 

  • You may send any unwanted items back to us within 14 days of the delivery of the order; for a refund or store credit - using the returns form provided in your order.

 

  • Missing the form? No problem – please download in PDF format below! Make sure you fill out all of the information in full so we can process your return as quickly as possible.

 

 

  • RETURNS must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned, in full.

 

 

  • If sending items back from outside of the UK, make sure to declare items as returned goods, clearly state 'BRITISH RETURNED GOODS' on any parcel. Any duties on returned goods will remain the responsibility of the customer.

 

 

  • Only items returned within 14 days of delivery are eligible for a cash refund. Refunds will be credited to the original payment method, including gift cards. Items returned after 14 days but before 28 days will be eligible for store credit.

 

 

  • Please allow up to 7 days for us to process your returned item/s. However, we’ll always aim to do this as quickly as possible!

 

 

  • We reserve the rights to refuse a refund or store credit for items that are not deemed re-sellable - regardless of the presence of original tags, refunds will not be issued for items that do not meet the quality guidelines of our existing stock. This assessment will be based on a variety of factors including, but not limited to; the appearance, smell, and/or general condition of the item/s when returned to us. 

 

 

  • Standard-class mail and/or airmail costs will be reimbursed - do not use couriers for returns. If you need help with shipping options, please let us know and we can advise the best option for your order/item.

 

 

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DIVERGE CLOTHING 

Est, 2018
Provocative alternative fashion for twisted souls.
Made in England, Always.

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